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Make a complaint

At Northern Rivers Solar & Electrical, we are committed to delivering high‑quality products, installations and customer service. If something hasn’t met your expectations, we want to know. Your feedback helps us improve

What is a Complaint?

A complaint is defined as:

Any expression of dissatisfaction with a product or service we offered or supplied, the sales process or representative or the complaints‑handling process itself.

What To Expect - Part One

After contacting us with your complaint, one of our team members may be able to investigate and resolve the issue immediately.

How to Make a Complaint

You can submit a complaint to us at any time by:

Step Two

We always aim to resolve your complaint as quickly as possible & within 15 business days.

If we cannot provide a final response within 15 business days, we will contact you before the 15‑day mark with an update on our progress.

How We Handle Your Complaint

We handle all complaints in a way that is fair, timely and transparent.

Step Three

If not beforehand, we will provide a final written outcome within 25 business days, unless we mutually agree to an extension.
If you are unhappy with the delay or response to your complaint, you can escalate your complaint to the Energy & Water Ombudsman NSW or NSW Fair Trading.

This page explains how to make a complaint, what you can expect from us, and your options if you are not satisfied with the outcome.

Escalation options if you are not satisfied

If you are unhappy with our response or how your complaint was handled, you may escalate your complaint to:

Energy & Water Ombudsman NSW

Submit your complaint online or call 1800 246 545

NSW Fair Trading

Submit a complaint online or call 13 32 20

Online Complaint Form

You can submit a complaint to us at any time by filling in the below form and hitting send

Thanks for submitting!

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